Quality Service

John Kelly 2007 ~ Quality Service Award 2008 ~ Quality Service Pinnacle Award

Quality Service = Customer Satisfaction

The Quality Service Award is an annual award presented

by the President & CEO of Century 21 Real Estate LLC to

those producers (realtors) and offices that consistently

provide high levels of service to customers. 

To qualify for this prestigeous award, a producer must

meet the following guidelines:

Quality Service Award:

1.  Required percentage of all transactions successfully

sent a survey is 50%.

2.  Minimum 30% survey return rate.

3.  85% overall index.

My overall index for 2007 was 99%!

Quality Service Pinnacle Award:

1.  Required percentage of all transactions successfully

sent a survey is 50%.

2.  Minimum 30% survey return rate.

3.  95% overall index for 2 consecutive years.

4.  Each year must have a minimum of 95% or better.

My overall index for 2008 was 100%!

When you entrust your real estate goals to me, you will

receive exceptional quality service that is backed by

documented customer satisfaction!

Please visit my Testimonials link to read a variety of client

comments that were submitted via the

Quality Service Survey or contact me to receive the

same quality service!